Expertise with Thales Cloud Application Security platform
Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
Take ownership and deal with issues, work with internal Thales support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
Job Requirements
At lest 2 years experience in tech support, networking, or SOC
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively.
Strong customer service skills, comfortable interacting directly with customers
Familiarity and experience with network protocols and s...