Job Description
• You will provide premium-tier technical support for Email Security Technologies to customers, partners, account teams, and other engineers.
• You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
• You will also provide technology/product training and intellectual property material as required.
• You'll act as a focal point for large account network problem resolution.
• You can effectively utilize moderate to complex lab setups to recreate and solve problems.
• You possess the ability to quickly analyze and understand complex technical environments and use evidence-based troubleshooting to narrow down the scope of a problem in search of a resolution.
Role and Responsibilities
• Provide advanced technical troubleshooting and problem resolution for security products and services, ensuring timely resolution of customer issues.
• Act as a subject matter expert (SME) f...