Objectives

The key objectives of this engagement are to:

• Augment Client ’s Security Operations with experienced L1, L2, and L3/L4 resources
• Ensure uninterrupted 24x7 operational support for infrastructure security platforms
• Improve turnaround time for BAU security requests and operational tasks
• Support proactive security operations through structured preventive maintenance
• Ensure consistent MIS reporting and operational visibility
• Maintain strict adherence to Client ’s governance, compliance, and ITSM processes

Scope of Services

1. Service Model & Coverage

• 24x7 operational coverage, including shift‑based coverage and on‑call support
• Resources will operate under Client‑defined processes, tools, and controls
• Vendor will provide staffing, backfill, and continuity of service
• All operational priorities, approvals, and SLAs are governed by Cl...