Overview

The individual must possess the following knowledge, skills and abilities and be able to explain and
demonstrate that he or she can perform the essential functions of the job, with or without reasonable
accommodation.
• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest
relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional
materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new
information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This
involves listening to the nature of the concern, d...