An established provider of housing maintenance and repair services is seeking an experienced Scheduling Manager / Team Leader to oversee operational planning accross multiple contracts.

In this role, you will be responsible for coordinating scheduling operations, managing customer interactions, and ensuring effective resolution of service-related concerns. You will lead a team responsible for workforce planning and customer communications, helping to deliver a high-quality experience for residents and clients.

Responsibilities

* Manage the day-to-day scheduling and customer service operations.

* Lead and support a team of up to 10 schedulers.

* Ensure repairs and maintenance appointments are planned efficiently for field-based operatives.

* Monitor service performance and implement improvements where required.

* Handle escalated customer issues and oversee complaint resolution processes.

* Promote excellent customer se...