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Save Team Representative

Company

ADT

Location

Newport, Kentucky

Type

Full time

Position Summary:

Save Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.


Duties/Responsibilities:

  • Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.
  • Provide a resolution and close installation for prospects using active problem solving and de-escalation skills.
  • Process data changes and updates to prospective accounts accurately and thoroughly
  • Execute and follow through on promise made to customer.
  • Meet or exceed the minimum goals month...
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