Job description

SAP Operations Manager – Service Delivery & Incident Management

Location: London



Drive operational excellence behind world-class customer experiences.

We are looking for an experienced SAP Operations Manager with a strong background in Service Delivery, Incident Management, and team leadership to join a prestigious brand. This is a high-impact role where you will take ownership of critical SAP platforms, ensuring stability, performance, and continuous improvement in a fast-paced, customer-centric environment. In this role, you will lead the end-to-end service operations lifecycle, from incident response and problem management to continuous service optimisation. You’ll play a key role in building and scaling high-performing teams, embedding best-in-class ITIL practices, and ensuring a consistently high level of service delivery across the organisation.



What You’ll Do

Own SAP s...