We help the world run better
The SAP Customer Success Management (CSM) organization is aiming to create an industry-leading digital customer engagement experience that provides an easy-to-use digital entry point to self-help and guidance from SAP via our Digital Customer Success Managers (D‑CSM) to our customers. D‑CSM’s use a low‑touch/digital engagement approach to provide an excellent customer experience across a large portfolio of customers (80‑100). The objective of this function will be to optimize the customer onboarding and adoption processes, improve renewal rates, increase customer satisfaction, and champion customer success through a consistent, efficient, scalable methodology across different SAP cloud lines of business.
The SAP Digital Customer Success Management Team is looking for a highly motivated self‑starter to join the team in Barcelona. In this role, you will support the D‑CSM Leadership Te...