The SAP Business Continuity Service Manager plays a pivotal role in the IT Business Continuity team, ensuring the end‑to‑end stability, integration, and continuity of the SAP S/4HANA platform and the broader application landscape supporting the company’s core business processes.
The role requires constant engagement with vertical SAP teams responsible for first‑level Application Management Services (AMS), as well as close collaboration with the SAP CoE Manager to guarantee performance, reliability, and scalability across the SAP ecosystem.
The position also oversees external AMS third‑party suppliers and service partners, ensuring alignment with internal standards, operating guidelines, and contractual commitments.
In addition, the SAP Business Continuity Service Manager leads an internal Governance team that oversees key operational pillars, including the ServiceNow ticketing platform, account management services, testing automation...