Madiba

SAP BPC Support Lead

Canada · Full-Time Employee / Contract

About the Role

Madiba is seeking an experienced SAP BPC Support Lead to own production support for a live financial planning system. You will serve as the primary escalation point, manage an offshore support team, oversee the Cherwell support queue, and provide regular status reporting to management and stakeholders.

Key Responsibilities

• Own and prioritize the Cherwell support queue — triaging and assigning incidents based on business impact and SLA requirements
• Manage and coordinate the offshore support team across day-to-day tasks, handoffs, and quality oversight
• Deliver regular status reports and close cycle schedules to management and business stakeholders
• Lead root cause analysis and drive resolution of production incidents
• Coordinate change delivery across DEV / QA / PROD land...