Responsibilities

• Ensure SLA adherence and process compliance (ITIL awareness)
• Mentor and train team members
• Handle tickets, perform root cause analysis, and troubleshoot technical issues
• Lead installation, configuration, migration, and upgrade activities
• Define and enforce operational processes
• Maximize system uptime and manage BASIS activities
• Collaborate with functional teams on cutover strategies and post-implementation support

Technical Expertise

• High Availability setup (Unix/Windows)
• SAP BASIS server administration and RCA for escalated issues
• Kickstart environment setup and maintenance
• End-to-end SAP lifecycle implementations for global clients
• SAP version and EHP upgrades
• Performance tuning, capacity planning, and troubleshooting across app, DB, and OS
• Strong understanding of NetWeaver components (EP, PI, BI...