About the Role
As a Customer Success Manager, you will work with leading organizations adopting Workday Learn, powered by Sana (joint WD + Sana Learn customers), ensuring they achieve meaningful outcomes from their investment.
You will partner with customers from early stages through long-term success, owning adoption, value realization, and growth. You are accountable for ensuring customers realize measurable impact from Sana Learn.
This role combines customer success, strategic problem solving, and change leadership. You will work alongside a highly driven, entrepreneurial team and play a key role in how customers succeed with Sana.
What You’ll Do
Own Customer Outcomes
Own a portfolio of customers using Sana Learn, accountable for adoption, enagement, and long-term value
Define success plans, KPIs, and measurable outcomes aligned to customer goals
Monitor customer health using pr...