Key Responsibilities:
- Oversee and manage daily salon operations to ensure smooth workflow and high service standards.
- Plan and manage staff schedules, attendance, and manpower allocation.
- Monitor sales performance, service productivity, and support business targets.
- Maintain excellent customer service standards and handle customer feedback or escalations professionally.
- Ensure salon cleanliness, safety, and operational readiness at all times.
- Manage inventory and coordinate ordering of salon products and operational supplies.
- Support staff development through coaching, training, and performance monitoring.
- Prepare operational reports and provide business updates when required.
- Attending to customers when required.