K&K Global Talents is an international recruiting agency that has been providing technical resources globally since 1993. This position is with one of our clients in New Zealand who is actively hiring candidates to expand their teams.

Title: Salesforce Service Cloud Technical Lead

Location: Auckland, New Zealand

Employment Type: Full-time Permanent

Responsibilities:

• Lead the end-to-end technical design and implementation of Salesforce Service Cloud solutions
• Design and implement real-time integrations using REST APIs between Salesforce, middleware, and downstream systems
• Define data models, automation strategies (Flows, Apex), and system interactions for complex business processes
• Ensure scalable and performant solutions for high-volume contact centre operations
• Collaborate with business stakeholders, product owners, and external vendors to translate requirements into technical solutions...