Salesforce Service Cloud Consultant

Company

TechDigital Corporation

Location

Coppell, Texas, United States

Type

Full-time

             Key Responsibilities

Work with business and support teams to understand service requirements

Configure and customize Salesforce Service Cloud features

Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge

Implement workflows, automation, and service processes

Ensure best practices for user experience, performance, and security

Support testing, UAT, deployment, and post go live support

Collaborate with integration and platform teams as needed

Required Skills & Experience

Strong experience with Salesforce Service Cloud

Hands on knowledge of case management and customer support processes

Experience with Lightning Experience

Basic understanding of integrations (REST APIs, CTI, email to case)

Ability to communicate effectively with business stakeholders

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