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Salesforce Marketing&Service Cloud Analyst

Company

Oliver James

Location

Milan, Lombardy

Type

Full-time

🎯 Position:


The selected candidate will act as a liaison between the ICT department and the Sales & Marketing business functions, ensuring effective alignment between business needs and technological solutions. The role involves gathering requirements, leading functional and technical analysis, project planning, and continuous improvement initiatives.

πŸ“Œ Key Responsibilities:

  • Interface with various business areas to collect and analyze user requirements

  • Coordinate the functional and technical analysis of Change Requests

  • Manage the planning of enhancements and projects within the Sales & Marketing domain

  • Supervise AMS (Application Management Services) related to the Sales & Marketing application landscape

  • Identify continuous improvement opportunities to optimize business processes and system performance

  • βœ… Requirements:

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