• Own and manage end-to-end CRM projects, from scoping to deployment

• Ensure data accuracy and integrity across CRM platforms, maintaining the golden client record

• Lead “Lead management and client survey” initiatives to uncover business gaps and drive strategic improvements

• Collaborate with data vendors, IT teams, and marketing to align CRM capabilities with business goals

• Develop project plans, timelines, budgets, and risk mitigation strategies

• Monitor KPIs and report on project performance to senior leadership

• Facilitate stakeholder workshops and feedback sessions

• Ensure compliance with POPIA and other data governance frameworks

• Champion CRM best practices and continuous improvement across the business

Experience 5+ years in CRM administration, data and project management, ideally with exposure to Salesforce CRM, some background SAP and working with stakeholder...