Mô tả công việc: Nội dung công việc:
The role of IT Application Support with a focus on CRM using Salesforce Lightning version involves:

• Setting up and training new users on the Salesforce CRM system and creating related documentation.
• Confirming requirements through cross-functional team discussions and adhering to best practices during the entire process.
• Managing enhancement and support requests, resolving issues, and performing administrative tasks, including user setup and permissions.
• Configuring rules, workflows, and performing bug fixes and Apex coding where applicable.
• Collaborating with team members and external service providers for enhancements and integrations.
• Administering and maintaining the application with proper controls and permissions, ensuring security and data access limits.
• Standardizing processes and continuously improving them across different countries.
• Planning and impl...