Job Title: Sales Support

Reports to: Depot Manager / Sales Manager

Depot: Andover

Main Duties

• To drive new business in the depot via Lead Generation.
• To increase customer retention by closely managing retention reports and keeping attrition to a minimum.

Key Responsibilities

• Providing key support for account managers; informing them of results from the 5 weekly report, ensuring that they stay aware of business retention and setting up appointments for new business.
• Reviewing Down Traders and reporting to Sales Manager.
• Follow up actions for the above report for either Telesales and or Account Managers.
• Ensure a high standard of customer service by creating an initial business relationship with all new customers; set up initial orders and delivery requirements.
• Take ownership of solving customer issues through pro‑active customer service.
• Ensure that ...