Description We are looking for a Sales Support Admin to join a manufacturing team in Rochester, New York. This Long-term Contract position focuses on delivering responsive customer support, handling order-related activities, and serving as a reliable point of contact for incoming inquiries. The ideal candidate is comfortable in a fast-paced call center environment and can manage both communication and administrative tasks with accuracy and professionalism.

Responsibilities:
• Respond to incoming customer calls and messages with timely, courteous, and solution-focused service.
• Enter and update customer orders accurately while ensuring all details are recorded correctly.
• Support customers with product, order, and service questions by providing clear and helpful information.
• Handle a steady volume of inbound interactions and place outbound follow-up calls when additional communication is needed.
• Coordinate with internal teams to resolve customer concerns, o...