1. Sales & Operations Management

• Supervise daily shop operations to ensure smooth workflow.
• Monitor sales performance and work towards achieving monthly sales targets.
• Assist in pricing, promotions, and product display strategies.
• Handle POS system, cash handling, and daily sales reporting.

2. Team Supervision

• Lead, train, and supervise sales assistants and retail staff.
• Prepare duty rosters and manage staff attendance.
• Motivate team members to improve productivity and service standards.
• Conduct on-the-job training for new employees.

3. Customer Service

• Ensure high standards of customer service are maintained at all times.
• Handle customer enquiries, complaints, and feedback professionally.
• Build and maintain relationships with regular customers and wholesale clients.