Job Summary

Location: Vancouver Shoe Boutique (in Holt Renfrew). Reports to: Shoe Boutique Manager. Contract: Permanent, Full-Time.

Responsibilities

• Establish and maintain strong client relationships in-person and on the phone, respond promptly to internal and external queries, keep clients informed.
• Provide high-level customer service to colleagues, assist on shop floor as needed, greet clients, present new collections, escort clients to the door.
• Communicate effectively with colleagues, management and CHANEL Head Office.
• Prepare packaging and assist with gift wrapping parcels.
• Accurately document messages and deliver to Fashion Advisors.
• Maintain memos, information notices, and ensure confidentiality.
• Inventory management: shipments, transfers, cycle counts, consolidation.
• Execute after‑sales tasks (send sales, repairs, etc.).
• Maintain inventory integrity and organization.