This is a full-time on-site role located in the area
Hours are Tuesday through Saturday, with schedules subject to business needs and customer demand
Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
Provide excellent customer service while managing customer expectations in real time
Process customer transactions and service details accurately within Dyson systems
Complete daily and weekly operational reporting as required