Overview

We are looking for a proactive and results-driven Student Success Manager (SSM) to join our friendly team and ensure students get the most out of their practical journey.

Responsibilities

• Contact new leads and students via calls, messaging apps, email, and other channels
• Demonstrate strong knowledge of company and partner products/services
• Guide users through account opening and deposit processes on trading platforms
• Educate on benefits of real vs. demo accounts to drive conversions
• Build trust and motivate students to become active traders
• Follow communication standards and approved sales scripts
• Accurately manage and update data in the CRM system
• Track and respond to student interactions across multiple channels
• Collaborate with Product, Marketing, and experts to improve conversion rates
• Analyze user behavior and engagement to optimize sales strategies