ROLES & RESPONSIBILITIES:

Customer Service & Support

• Oversee all customer service activities, including inquiries, complaints, and technical support.
• Ensure timely resolution of customer issues to maximize satisfaction and retention.
• Develop and implement customer service policies, procedures, and service standards.

Process & Quality Improvement

• Identify and implement opportunities to improve efficiency and streamline after-sales processes.
• Ensure compliance with company policies, industry standards, and safety regulations.

Service Operations Management

• Oversee warranty management, service requests, repairs, returns, and replacements.
• Coordinate with logistics, technical teams, and product management to ensure smooth operations.
• Monitor service levels and improve turnaround times for after-sales processes.

Reporting & Analysi...