Working knowledge and proven success in the delivery of outbound sales campaigns
Expertise in influencing and managing all OBTM levers
Ability to set up new tests and campaigns and associated processes, reporting and training
Successful candidates are those who are able to demonstrate previous work experience within a contact centre environment (either in-house or outsourced) and indicate such experience on their resume
Sales-driven mindset and enjoys achieving targets
Direct experience of working in a sales / retention team within a contact centre
Working knowledge of delivering sales activity to the standards of a quality assurance programme within a contact centre setting
Vendor management experience (preferable)
Understands and implements an appropriate balance between sales and quality