Customer Experience & Sales

• Welcome and assist walk-in customers professionally.
• Understand customer requirements and recommend suitable coffee equipment and brewing solutions.
• Demonstrate coffee machines, grinders, brewers, and accessories to customers.
• Maintain strong product knowledge across all coffee equipment and accessories.
• Build customer relationships to encourage repeat purchases and loyalty.

Cross-Selling & Upselling

• Suggest products such as grinders, brewing tools, filters, scales, beans, cleaning kits, and accessories along with machine sales.
• Increase average bill value through effective product recommendations.
• Educate customers about brewing methods and maintenance requirements.

Inventory & Store Operations

• Assist in inventory management and stock monitoring.
• Track inward and outw...