Receives inquiries from customers via phone calls, emails or fax for price quotations or product verifications, purchase orders, government bids, and changes or cancellations directly from customers.
Responds immediately to customer inquiries or information needs and provides positive, courteous services to customers; answers questions regarding product lines, prices, delivery led time, warranty period, customer services and credit arrangement. Use Request for Information form for the inquiries.
Submit quotation to customers and follow-up, if necessary.
Conducts product orientation.
Sends product literature, drawings and specifications, references and other data to customer as required.
Coordinate with the other Sales Rep, works with Operations (Planning, QAC) Departments to ensure ...