South Africa
Responsible to serve smaller- and mid-sized customers through digital & voice channels (Core Accounts)
Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag-Lloyd
Handle incoming Sales related requests received by Core customers
Guide customers and help navigate our online solutions
Proactively reach out to core customers via phone/mail based on direction set by Area strategy
Anwer incoming Sales related telephone calls (via Contact Center)
Handle Sales related customer request (via Salesforce Case Management)
Work on leads & opportunities of local Core Customers in Salesforce
Promote usage of self-service tools & digital products of Hapag-Lloyd to our customers
Handle quota...