Responsible to serve smaller- and mid‑sized customers through digital & voice channels (Core Accounts)
Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag‑Lloyd
Handle incoming Sales related requests received by Core customers
Guide customers and help navigate our online solutions
React to ad‑hoc initiatives (e.g., fill a certain vessel/upsell specific product)
Proactively reach out to core customers via phone/mail based on direction set by Area strategy
Answer incoming Sales related telephone calls (via Contact Center)
Handle Sales related customer request (via Salesforce Case Management)
Work on leads & opportunities of local Core Customers in Salesforce
Prepare, conduct and follow‑up calls
Promote usage of self‑service tools & digital pr...