RESPONSIBILITIES

• Supervise, coach, and mentor Sales Assistants to meet team goals.

• Monitor daily activities (calls, follow-ups, CRM updates) for quality and productivity.

• Conduct performance reviews, provide feedback, and support development plans.

• Oversee onboarding, training, and real-time coaching for team members.

• Handle inbound/outbound sales calls and act as escalation point for complex inquiries.

• Ensure CRM data integrity and optimize workflows for scheduling, documentation, and reporting.

• Track KPIs (call volume, conversion rates, lead progress) and present performance reports.

• Analyze data to identify trends, gaps, and opportunities for improvement.

• Coordinate with stakeholders to align sales activities with business priorities.

• Maintain compliance, documentation standards, and organized digital records.



QUALIFICATIONS

• Bachelor’s degree, or High School Diploma with...