The role provides vital support to Sales and Marking Team, assisting Conference & Events & Groups Executive, and the wider team to ensure the efficient execution of group processes and initiatives. This role manages the group enquiry lifecycle following the Groups standard operating procedures, maintaining accurate data across systems, and coordinates rate loading and distribution activities. Acting as a central point of communication between hotels, clients and internal stakeholders, the position delivers technical and administrative support and ensures timely responses. By streamlining processes and enabling operational efficiency.
What you will be doing?
Manage the full lifecycle of group enquiries, from initial request from managed and non-managed accounts through enquiry rate loading via CRM and distribution to hotels.