Key Performance Areas:
Internal Sales / Customer Service Functions:

• Direct liaison (via email, telephonically, etc.) between the sales force, customers, and company


• supply chain to fill all internal and external customer orders timeously and accurately.


• Receiving, processing and distribution of all customer orders.


• Handling of customer queries should they arise.


• Manage incoming calls from suppliers and customers.


• Identify back orders or no stock items and communicate with the client and sales force as to status.


• Close off back orders and ensure stock is received / dispatched according to customers’ requirements, within the specified time frame.


• Field and follow up on order and delivery queries.


• Process and submit proforma and/or urgent quotations within the specified time frame.


• Process FOL (Free on Loan) orders and ensure the relevant agreements are complet...