Job descriptions: . Oversee end-to-end order management processes, ensuring accuracy and timely fulfilment from order receipt through to delivery. . Review and validate quotations, sales reports, and contractual documentation prepared by the team to ensure compliance with company standards. . Liaise closely with production, logistics, and sales teams to optimise delivery schedules and proactively resolve fulfilment issues. . prepare quotations and answer customer enquiry . Ensuring order are processed according to customer requirements, and ensuring all orders are accurate and delivered on time . Contacting customers to arrange appointments and support Sales Representatives with documentation, quotations and other materials . Developing and maintaining new systems so as to maintain sales records, prepare reports . Be familiar with the processes of the website to attend to customers' questions regarding the website . Be familiar with company's products and serve customers' enquiries
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