UnifyCX is growing and looking for a RTA to join our motivated and ambitious team in Barranquilla!

What Will You Do?

• Monitor
  • Demand Patterns - Contact Volume, handle time per contact, Staff requirement for multi-vendor operations
  • Supply Patterns – Shift Attendance, Staff Auxiliary Usage for planned and unplanned events on real time
  • External factors influencing demand and supply patterns for program real time which includes and not limited to network uptime/downtime, system application uptime/downtime and Natural calamities at the location
• Detect & Alert
  • Understand the plan for execution for the business prior to business / shift start
  • Analyze the parameters, detect deviations to the planned metrics assumptions
  • Alert operational stakeholders responsible for execution on the operational floor
• Notify
  • Communicate to stakeholders on deviations to the plan with associ...