RQ11184 - Sr. Application Support Specialist

1-year 3-month contract (322 business days) - possible extension

ONSITE 5 days - 56 Wellesley Street West

Security Level: CRJMC

MUST HAVES:

    1. Salesforce & SaaS Platform Knowledge

    o Experience supporting Salesforce-based applications

    o Familiarity with Salesforce ecosystem (objects, workflows, flows,            permissions, reports, dashboards)

    2. Incident & Ticket Management

• Demonstrated ability to:
• Manage ticket queues and SLAs
• Prioritize incidents based on impact/urgency
• Escalate appropriately while ensuring closure quality
• Maintains clear, searchable knowledge base entries

  &n...