RQ11167 - Int. Systems Administrator/Operations Support Specialist

10-month contract - possible extension

ONSITE 5 days - 222 Jarvis St

Must Haves

• Identify and provide solutions to complex application development problems.
• Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary), ComputerTalk (Icebar application-secondary), and NICE - workforce management applications (nice to have)
• Ability to acquire knowledge of program area, IT Systems and business environment.
• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.
• Strong communication

Nice to have

• Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.
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