Responsibilities
Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.
Key Responsibilities & Essential Functions:
Customer Service / Patient Care:
Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient carePromotes / fosters Greet, Ask, and Thank and H-E-B telephone strategies; directs calls to appropriate PartnerReceives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVOGenerates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call ar...