The hotel Rooms Controller is responsible for managing room inventory, optimizing room assignments, and maximizing hotel occupancy. They act as the central communication hub between the front desk, housekeeping, and maintenance teams to guarantee a seamless guest experience and handle room requests. Review all arriving reservations and block rooms according to Hhonors status, rate plan or types of requests.
Essential Functions:
Possess Ability to establish and maintain effective working relationships with guests and other team members.Able to keep information about incoming groups and guests confidential.Knowledge of ONQR&I is preferred.Ability to handle phone calls, emails, and paperwork all at the same time. Able to work in a fast paced, non-stop work environment.Set up group SRPs in OnQR&IInputting rooming lists and setting up billingProcess advanced deposit payments and absorb unused or forfeited deposits<...