Perform disassembly, repair, and reassembly of High-Voltage (HV) battery packs and modules in accordance with approved work instructions and safety protocols
Diagnose errors or technical issues and determine appropriate solutions
Perform root cause analysis on failed components using appropriate equipment, perform part replacements, and verify compliance through inspections and testing
Review and produce scrap reports, ensure accuracy, and provide feedback to support continuous improvement initiatives
Create RMA analysis reports and document findings, repairs, and part usage into company service and inventory platforms such as Salesforce, PLEX, or Enterprise Resource Planning (ERP) platforms