SmallHD – Who are we? SmallHD designs and manufactures cutting‐edge display products for both the independent filmmaker and cinema industry. Our monitors are being used worldwide to consistently provide creative professionals with real‐time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface. What will I be doing? You will manage the end‐to‐end RMA process, including intake and triage of returned items for repair, verifying warranties, documenting cases, and coordinating logistics to ensure timely resolutions. You'll also support customers and team members directly, providing clear updates and solutions while keeping records accurate and organized. Intake & triage Evaluate arriving RA shipments and confirm their contents against documentation Record physical states of returned devices, noting any external impairments Decide on the eligibility of hardware for servicing or hardware swaps Transition uni...