RMA Coordinator

We are seeking an RMA Coordinator member to ensure smooth and efficient handling of product returns, replacements, and repairs while maintaining high customer satisfaction and compliance with company policies. The ideal candidate will have strong organizational skills, the ability to collaborate cross-functionally, and a proactive approach to process improvement.

Key Responsibilities:

• Coordinate replacement devices with customers by providing clear RMA instructions while assessing ticket details and customer needs.
• Work closely with SENA distributors and dealers globally, issuing credit memos as needed.
• Collaborate with internal teams, including Marketing, Sales, and Accounting, to support various operational tasks.
• Participate in team and support meetings for product updates, communication, new product releases, and team-building initiatives.
• Escalate product issues and customer concerns to mana...