Returns Service Representative Jr.
Location:
Tlaquepaque, Jalisco, Mexico
Schedule:
Full time
Job Type:
Sales Operations
Responsibilities
Assist in developing and implementing customer engagement plans aligned with the organization's goals and objectives.
Respond to returns related customer inquiries, feedback, and complaints promptly and keep clients informed of the organization's offerings and ongoing promotions.
Utilize eClaims, IRL, eDIR and Outlook software to track customer interactions and SLA responses.
Gather and analyze customer feedback to identify areas for improvement and collaborate with internal teams to implement changes based on customer input.
Communicate returns RMA and pick up status to customers and internal partners in a clear and timely manner.
Escalate complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.
Undergo training and development to g...