One (1) Year Renewal Contract
We are looking for a detail-oriented and proactive
Returns & CS Admin Officer
to manage product returns, RMA processes, and after-sales operations. This role to ensuring efficient handling of returns, warranty validation, and coordination with internal and external stakeholders to deliver excellent customer service.
Key Responsibilities Returns (DR) Management Handle return requests by validating the reason and eligibility, then secure DR approval. Manage exchanges, repairs, or refunds promptly while coordinating with customers, engineers, dealers and relevant departments. Monitor the status of returns, analyze causes, and recommend improvement measures. Classify returned products based on inspection results and assigned grades. Manage returns using the ERP system and Excel files, and prepare reports for management. Obtain approval for scrap and carry out disposal as scheduled
RMA (Return Merchandise Authorization) Handling Submit RMA claims...