Escalader Strategic Solutions is head hunting for Manager : CRM Retention Strategist for its client which is a super fast growing D2C company in to Innovative Wellness Products.

Details Below : Company Name : Fast Growing D2C

Location : Lower Parel, Mumbai

Type : Full Time

Reports to : Head of CRM

Job Title: CRM Retention Strategist

Role Overview

We are looking for a strategic and customer-centric CRM Retention Strategist to own and elevate our customer retention ecosystem. This role is responsible for developing long-term retention strategies that drive repeat purchases, improve customer lifetime value (LTV), strengthen loyalty, and enhance the overall customer experience.

The ideal candidate will think beyond campaigns—bringing together customer insights, lifecycle marketing, personalization, loyalty programs, and data-driven decision-making to create meaningful customer rel...