Unify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious team.
What Will You Do?
Engage with customers who are at risk of discontinuing services to understand their concerns and present solutions that encourage continued use of our broadband and video offerings
Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty
Promote additional products, services, or upgrades that align with the customer’s needs and enhance their overall experience
Monitor retention trends, analyze customer feedback, and provide insights to improve retention strategies
Develop meaningful connections with customers through active listening, empathy, and personalized communication
Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards