SUMMARY

Provides strategic leadership, direction, and development for the Retailer Claims Operations team, overseeing functions that include NorthStar system configurations, Transportation, Audio Exchange Program, Added Security, Warranty Analysis, and Vendor Recovery. Ensures ongoing quality of services and deployment of staff to meet departmental objectives for quality and service levels. Defines, reviews, and improves business processes specific to claims operations. Clearly presents information through the spoken or written word, reads and interprets complex information, and communicates effectively with retailers, field staff, other department teams, and external contacts as needed relating to the functions of claims operations.

PRIMARY RESPONSIBILITIES
+ Develops, manages, and reviews work of assigned staff and temporary employees. Completes mid-year and annual reviews for staff, in consultation with Director - Service Operations and EV Strategy.

+ U...