As a Guest Service Associate, you are the face of the brand—creating a welcoming, professional, and engaging experience for every guest who walks through our doors.
In this role, you’ll focus on delivering exceptional guest service while supporting package and product sales.
You play a key role in ensuring smooth operations and fostering a positive team environment that reflects a culture of confidence, care, and excellence.
Essential Responsibilities and Duties Guest Service and Experience Create a positive and welcoming environment that reflects the organization’s values and standards.
Warmly stand and genuinely greet every guest with professionalism, warmth, and enthusiasm.
Educate guests on services, policies, and what to expect during their visit.
Answer phone calls professionally, manage the reservation book, and address guest inquiries.