RETAIL OPERATIONS TEAM LEADER

Main Purpose: Manages the Retail Operations and Support Team, to delivery outstanding customer online experiences, aligning with Customer First principles and a modern luxury approach.

Key Responsibilities

• MANAGES PERFORMANCE
• Manage the performance of this Team to ensure the delivery of outstanding customer experiences
• Personally demonstrate the Customer First and modern luxury principles and lead their implementation by this Team
• Maintain audit processes to ensure data completeness and accuracy by the Team
• MANAGES THE TEAM
• Motivates and supports a high performance Team
• Facilitates seamless and efficient interactions with related Teams and all stakeholders (including Agents/Retailers), while driving a culture of team work
• Communicate with the Team to share information
• Monitors and manages the performance of the Team and individual members...