We are seeking an experienced and customer-focused Restaurant Supervisor to oversee the daily operations of a busy bakery and café environment. The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining high service standards, supervising front-of-house staff, and supporting the efficient operation of the restaurant. This role requires strong leadership, excellent communication skills, and a passion for hospitality.

Key Responsibilities

• Supervise and coordinate daily front-of-house operations to ensure smooth service delivery.
• Lead, motivate and support restaurant staff to achieve operational and customer service excellence.
• Monitor staff performance, attendance, grooming and adherence to company policies and procedures.
• Ensure guests receive prompt, friendly and professional service at all times.
• Handle customer inquiries, feedback and complaints effectively and professionally. <...